Shipping & Refunds
Last updated October 1, 2026
Shipping
- Free standard shipping on every online order. We offer one shipping option; there’s no expedited shipping.
- Delivery time: about 5–8 business days from your order. That includes making and programming your cards, plus shipping.
- Where we ship: United States addresses only.
- Bulk orders (more than 5 cards, or more than 10 with a subscription) are quoted separately, and shipping cost and timing are included in your quote.
- Landing page subscriptions: your cards ship once your landing page is set up after your setup call.
If your order hasn’t arrived within 15 business days, email us at contact@leadsite.studio and we’ll make it right.
Cancelling an order
Need to cancel? Email contact@leadsite.studio as soon as possible. If we haven’t started making your cards, we’ll cancel the order and refund you in full.
Refunds
Each card is made and programmed for you, with your own link and phone number. Because of that, orders can’t be refunded once we start making your cards.
Damaged or defective cards
If a card arrives damaged, or its QR code or tap chip doesn’t work, email contact@leadsite.studio within 14 days of delivery with your order email and a photo. We’ll replace the card for free.
Changing a card’s link or phone number
Need to change what a card opens? Mail the card back and we’ll update its link or phone number for a small fee. Email contact@leadsite.studio to start, and we’ll send you the details.
Subscriptions
Monthly subscription payments aren’t refunded for partial months. When you cancel, your subscription stays active until the end of the month you’ve paid for. See the subscription terms.